Code of Ethics

This code should be recognized as the standard for daily professional business practices in each and every BIMRS member shop:

To perform high quality BMW and MINI repair service and maintenance at a fair and reasonable price
To have a sense of personal obligation to each customer
To employ the most skilled technicians possible, and to dedicate our group to their continued training
To organize and attend educational opportunities that enrich the ever-growing technical needs of our profession, thereby ensuring that BIMRS members remain on the industry forefront
To recommend to our customers preventative and regular maintenance services, explaining which of these services are to correct existing problems and which are of a preventative nature.
To offer each customer a price estimate for work to be performed
To obtain prior authorization for all work performed, in writing, or by any other means satisfactory to the customer
To notify the customer if appointments or completion promises cannot be kept
To furnish to our customers an itemized invoice for fairly priced parts and services
To maintain customer service records for one year or more
To exercise reasonable care for the customer's vehicle while in our possession
To maintain a system for fair settlement of customer's complaints
To uphold the integrity of all members of the BIMRS Association