Code of Ethics

This code should be recognized as the standard for daily professional business practices in each and every BIMRS member shop:

  • To perform high quality BMW and MINI repair service and maintenance at a fair and reasonable price
  • To have a sense of personal obligation to each customer
  • To employ the most skilled technicians possible, and to dedicate our group to their continued training
  • To organize and attend educational opportunities that enrich the ever-growing technical needs of our profession, thereby ensuring that BIMRS members remain on the industry forefront
  • To recommend to our customers preventative and regular maintenance services, explaining which of these services are to correct existing problems and which are of a preventative nature.
  • To offer each customer a price estimate for work to be performed
  • To obtain prior authorization for all work performed, in writing, or by any other means satisfactory to the customer
  • To notify the customer if appointments or completion promises cannot be kept
  • To furnish to our customers an itemized invoice for fairly priced parts and services
  • To maintain customer service records for one year or more
  • To exercise reasonable care for the customer's vehicle while in our possession
  • To maintain a system for fair settlement of customer's complaints
  • To uphold the integrity of all members of the BIMRS Association